FAQ

Shipping

How much does shipping cost?

Shipping is free on every order to all 50 US states, including freight delivery for large and heavy grills.

How fast will my order ship?

Orders are processed and shipped within 24 hours (1 business day). Orders placed on weekends or holidays ship the next business day.

How long does delivery take?

Most orders arrive 2–5 business days after they ship. Deliveries to Alaska, Hawaii and remote areas may take longer.

How do large grills ship?

Smaller items ship by parcel carrier (such as UPS or FedEx). Large and heavy grills ship by freight on a pallet. The freight carrier will contact you to schedule delivery, and delivery is to the curb or end of the driveway. Please inspect the shipment before signing and note any visible damage on the delivery receipt.

Will I get tracking?

Yes. We email you tracking information as soon as your order ships.

Do you ship outside the US?

Not at this time. We ship to addresses in the 50 US states only, and we do not ship to PO boxes.

Returns & refunds

What is your return policy?

You can return any item within 30 days of delivery. Return shipping is free: we send you a prepaid label, or arrange a freight pickup for large grills. See our Refund Policy for full details.

When will I get my refund?

We issue your refund to your original payment method within 7 days of receiving your return. Your bank may take a few additional days to post it.

What if my grill arrives damaged?

Note the damage on the delivery receipt if you can, and email support@toppyhome.shop with photos within 7 days of delivery. We will send a replacement part, a replacement product or a full refund at no cost to you.

Products & warranty

Are your products new?

Yes. Every product we sell is new and in its original packaging. We do not sell used, refurbished or open-box items.

Are you an authorized dealer?

No. ToppyHome is an independent retailer and not an authorized dealer for the brands we sell. We state this on every product page.

What warranty do I get?

Every product comes with the ToppyHome 2-Year Limited Warranty, which we honor directly. Some manufacturers only honor their own warranties for purchases from authorized dealers, so your coverage from the manufacturer may be limited. See our Warranty page.

Do grills come assembled?

It depends on the product. Each product page notes whether assembly is required, and some products (like the Tagwood BBQ grills) are offered partially or fully assembled.

Do you install built-in grills?

No. Built-in grills must be installed in a non-combustible outdoor kitchen island, and any gas connection should be made by a licensed professional. Each product page lists the cutout dimensions.

Can I convert a gas grill between natural gas and propane?

Gas grills are configured at the factory for one fuel. Please choose the configuration that matches your gas supply when you order. Contact us if you are unsure.

Orders & payment

What payment methods do you accept?

We accept major credit and debit cards and the other payment options shown at checkout. All payments are processed securely; we never see or store your full card number.

Do you charge sales tax?

Sales tax is calculated at checkout based on your delivery address, as required by law.

Can I change or cancel my order?

Because orders ship within 24 hours, contact us as soon as possible at support@toppyhome.shop. If the order hasn't shipped, we'll change or cancel it. If it has, you can return it under our 30-day return policy.