Shipping policy

Effective September 23, 2026

Where we ship

We ship to addresses in all 50 US states. We do not currently ship internationally or to PO boxes.

Shipping cost

Shipping is free on every order, including freight delivery for large and heavy grills.

Processing time

Orders are processed and shipped within 24 hours (1 business day) of being placed. Orders placed on weekends or US holidays ship the next business day. All items ship from our warehouse in New York, NY.

Delivery time

Most orders are delivered 2–5 business days after they ship. Deliveries to Alaska, Hawaii and remote areas may take longer. Delivery times are estimates provided by carriers and are not guaranteed.

Carriers and freight delivery

Parcel shipments: smaller items ship by parcel carriers such as UPS, FedEx or USPS.
Freight shipments: large or heavy grills ship on a pallet by LTL freight carrier. The carrier will contact you by phone or email to schedule a delivery appointment. Freight delivery is to the curb or end of the driveway. It does not include carrying the item inside, unpacking or installation. Someone must be present to sign for freight deliveries.

Tracking

We email your tracking number as soon as your order ships.

Damage in transit

Please inspect your shipment when it arrives. For freight, note any visible damage on the delivery receipt before signing. Report any damage to support@toppyhome.shop within 7 days of delivery with photos, and we'll make it right. See our Refund Policy.